The worst customer service experience ever. I went to have invites printed while on my lunch break which typically does not take long. The owner Matthew Bass first stated that I would not be able to fit two 5x5 invites on one sheet of paper which is clearly incorrect. The owner proceeded to assist 3 customers which came in after I did and then stated that he could resize the invites or I could do it myself but I would have to come back. I again stated to him that I was on my lunch break and would need the print job done asap. He then stated I can't expect to come in and have a print job done immediately and I told him to dont worry about it. He proceeded to give me my flash drive and I asked who was the manager and he stated he was the owner and I stated you have wasted my time and I could have went to another store which would have been more helpful. The owner then stated well you have wasted my time with your attitude which was very rude. I felt that he did not know how to do the job and proceeded to push me off so he did not have to do it. I have been to two other UPS Stores which can have the print job done in 10-15 mins tops. I will never go to this store again
The owner treated me rudely and, after I left a negative review, looked up my work email and sent a threatening message.
Expertly ran store
Update: the owner's comment speaks for itself. Instead of simply apologizing and promising to provide better service in the future (which might have earned back a star or two), the owner decided to continue arguing and to provide evidence of his own rude and harassing behavior toward a customer. If you want someone who is supposed to be serving you to spend his time tracking down your work email address to send threatening messages, this is the business to visit.
Love picking up packages here! Prompt and friendly service.
Never a problem. Everyone is always happy to assist you as soon as you walk in. This store and UPS service is always up to the par. Keep it up!
As you can see below the manager response is still rude and inaccurate. Again if you would like better service visit another UPS store. I went to the UPS store off of Valleydale and they complete the print job cut and resize within 30 mins.
The Ups Store is a US Finance company based in Hoover, Alabama. The Ups Store is located at 1678 Montgomery Hwy Ste 104, Hoover, AL 35216, USA.
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