I visited the Catherine's store in Hoover, AL on 7/1/2017 and bought $145 worth of clothes. When I got home I realized that I wanted to exchange one of the shirts for a different size but had misplaced my receipt as I am in the process of moving out of the state. I sent my daughter to Catherines on 7/4/2017 to make the exchange but the store was out of that particular shirt in the size that I actually needed so I asked her to pick out another shirt for me and exchange them. She was told by a staff member that they recognized her from our previous visit but my shirt was now only worth $5.93. The tag clearly stated that the shirt was worth $32.99 and the manger refused to override the system and exchange the shirts for me. If the staff had not recognized me from just 3 days earlier I would feel differently about this situation. I am very upset with their policy and feel that more could have been done to make my experience less frustrating.
Love this store because they have a great variety of Inventory. Also they were very helpful in locating specific sizes needed.
Catherines is a US Clothing Store based in Hoover, Alabama. Catherines is located at 2798 John Hawkins Pkwy, Hoover, AL 35244, USA.
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